These Terms and Conditions (“Terms and Conditions”) apply to all orders which you, the customer

(“you” or “your”) place on this website www.TickledPinkBoxes.net (“Website”) operated by us, Tickled Pink Boxes Ltd (“we”, “us” or “our”). These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

This legal notice applies to the entire contents of this Website and to any correspondence between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless whether or not you decide to purchase from us.

Customer Service

Our customer service telephone number 01242 251 925. The telephone number is operated from Mondays to Fridays from 9.00am to 5.00pm GMT. You may leave a message out of hours or if our operators are busy and we will contact you at the earliest opportunity.

Guarantee

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. Your gift is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 2 working days of receipt of an order.

Either call us or e-mail us for an immediate resolution to your problem. If the order is cancelled we will issue a refund within 30 days of cancellation.

Where a gift is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged by us, a refund will be made from the refund to cover the cost of collecting goods.

Returns

Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 7 days of taking delivery

Defective Items
You have the right to return a faulty item within a reasonable period of time

Items returned under our money-back guarantee
Please inform us of any problems within 2 working days of the receipt of the order.

Events beyond our reasonable control

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances beyond our reasonable control, including, but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any public highway, riot, government act, act of war, terrorism, act of God or from any industrial dispute or strike whatsoever.

Substitutions

While photography and descriptions are intended to be accurate, we reserve the right to substitute items of similar or greater value if those stated are unavailable for any reason.

Children

We only sell items to adults (i.e. those aged 18 or over).

Some of the items available to purchase from this Website contain Knives. When you place an order for an knife product using this Website, you confirm that you are aged 18 or over.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to amend this Website, these Terms and Conditions, Privacy Policyand such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the Website or order items from the Website.